Avaya IP Office
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[edit] Product Name
Avaya IP Office
[edit] Manufacturer Part Number
IP Office
[edit] Product Date
circa 2002 - 2005
[edit] Product Image
[edit] Manufacturer Provided Specifications and Description
- Overview
Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small businesses. Intelligent Communications for small businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers. The IP Office phone system provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.
Avaya IP Office is a highly modular IP telephone system designed to specifically meet the needs of home offices, standalone businesses, and networked branch and head offices for small and midsize businesses. Built on Avaya latest advancements in converged voice and data technology, small to midsize businesses can benefit from many of the advantages sophisticated communications deliver to their operations. The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and midsize businesses with a choice of solutions to meet business efficiency and customer service requirements.
What's New With This Release
IP Office Release 4.1 software makes it easy for small and midsize businesses to improve communications and operations with new mobility offerings – expanded IP Wireless offerings with the 3641 and 3645 telephones; VPN Phone for remote workers; and Telecommuter capabilities, ideal for those who find themselves traveling, who want the same robust capabilities as when they are in the office, and expect toll quality or mobile phone quality voice service. System administrators can minimize disruption to group work areas by disabling speaker on many digital and IP series telephones. IP Office 500 has been expanded to support 8 T1/E1 digital trunks (192 T1/PRI or 240 E1).
- Description
The IP Office platform comprises 4 models: IP Office - Small Office Edition, IP406, IP412, and IP Office 500 system. The IP406, IP412, and IP Office 500 systems can have expansion modules added to them to match the requirements of a growing business.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
The IP Office - Small Office Edition supports a maximum of 28 telephones; the IP406 supports a maximum of 190 telephones; the IP412 supports a maximum of 360 telephones; the IP Office 500 system supports 270 telephones.
- IP Office - Small Office Edition
- The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of very small businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office. Based upon architecture of the Small Office Edition, the unit supports 4 analog telephones, 8 digital telephones, and up to 16 IP telephones. Optionally, the unit also supports a T1/PRI and SIP trunks. There are two units to choose from:
- 4 Analog trunks, 4 analog extensions, 8 digital stations and 3 VoIP resources
- 4 Analog trunks, 4 analog extensions, 8 digital stations and 16 VoIP resources
- IP406
- Supports 6 Expansion Modules providing a combination of up to 190 analog and digital telephones (of the 190, up to 180 telephones can be IP), with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module. Additionally, SIP trunks are supported. Features include an 8 port Layer 2 switch and an optional 30 channel voice compression module.
- IP412 Office
- Supports 12 Expansion Modules providing a combination of up to 360 analog, digital, and IP telephones, with capacity for 8 analog trunks or 4 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module. Features include 2 independently switched LAN ports and optional support for up to 60 voice compression channels.
- IP Office 500
- Included with IP Office R4.0 Standard Edition, the IP Office 500 system supports up to 32 telephones, with capacity for 16 analog trunks or 8 digital trunks (96 T1/PRI or 120 E1). Optionally, SIP trunks are also supported. With Professional Edition software, the IP Office 500 system supports 8 expansion modules providing for a combination of 270 analog, digital, and IP extensions. Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application), to name a few. Additionally, the ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can also be enhanced through simple licensing and to support IP softphones.
Additional applications, such as synchronizing voice mail messages in Microsoft Exchange e-mail InBox for easy message management; scheduling conferences, uploading documents for real-time viewing, and managing audio privileges for conference calls; and agent reporting and PC wallboards for call center environments can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.
- Benefits
- Total voice and data communication solution for small and mid-sized businesses.
- Functions as a traditional phone system or an IP Telephony Server.
- Supports both single locations and multi-site networks.
- Basic call center and voice messaging capabilities are built-in.
- Scalable as business needs grow.
- Protects current investments in communications.
- Components
Included Software Components
IP Office Administration Tools - IP Office Manager
IP Office Manager uses a Windows Graphical User Interface providing an intuitive interface for installation, configuration and subsequent moves and changes. As with all IP Office applications, the Manager is multi-lingual and coupled with the ability to use the application both locally and remotely, it is possible for an administrator to manage any of their IP Offices from any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator’s level of expertise. The IP Office Manager operates on a local copy of the IP Office configuration file. Configurations are prepared and reviewed 'off line' before committing to the IP Office. This has the benefit of ensuring a backup copy of the system configuration is always available for disaster recovery. IP Office has a built-in audit trail that tracks changes to the system configuration, and who has made them. Manager can display the audit trail to assist with problem resolution. The Audit trail records the last 15 changes in the configuration.
IP Office Administration Tools - IP Office SMDR
IP Office SMDR (Station Message Detail Reporting) provides call logging and reporting and is often used by third party applications for many call accounting applications. IP Office SMDR provides much greater details of the call, including duration, ring time, hold time, and transfer information. Third party applications use this data to allocate costs to departments, analyze trunk capacity, report usage against account codes etc.
IP Office Administration Tools - IP Office SSA
IP Office SSA (System Status Application (SSA) is a diagnostic tool for system managers and administrators to monitor and check the status of IP Office systems locally or remotely. SSA shows both the current state of an IP Office system and details of any problems that have occurred. The information reported is a combination of real-time events, historical events, status and configuration data to assist fault finding and diagnosis. SSA provides real-time status, historic utilization and alarm information for ports, modules and expansion cards on the system. System Status Application’s ability to play back previously recorded logs will allow incidents to be played back allowing technicians and maintainers to compare the incident to other system events that occurred during that same time. SSA connects to all variants of IP Office running release 4.0, using an IP connection that can be remote or local. Modem connections at 14.4kbps or above are supported for remote diagnostics.
IP Office Administration Tools - IP Office SNMP
IP Office SNMP (Simple Network Management Protocol) is an industry standard designed to allow the management of data equipment from different vendors using a single Network Manager application. The Network Manager will periodically poll equipment to solicit a response, if no response is received an alarm is raised. In addition to responding to polls, IP Office monitors the state of its Extensions, Trunk cards, Expansion Modules (except WAN3 module) and Media cards so that if an error is detected IP Office will notify the Network Manager. IP Office allows two separate Network Managers to be configured so that both a customers Network Manager and a Maintainers Network Manager to be notified of the same alarm condition. As the IP Office solution comprises many applications, the core software notifies SNMP events from both Voicemail Pro and Embedded voicemail to warn of approaching storage capacity limits. IP Office has been tested against CastleRock's SNMPc-EE and HP's Network Node Manager (part of the OpenView application suite). The Avaya 'Integrated Management Suite' also uses HP's Network Node Manager.
IP Office Phone Manager
Phone Manager Lite is a free IP Office application that allows all employees visual access to telephony features and capabilities, including setting up conference calls and creating a speed dial list. Phone Manager Lite works with all Avaya IP Office telephones including affordable analog and entry-level digital or IP phones, while still offering advanced telephone functionality via a networked desktop PC.
Open CTI Interfaces
TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Microsoft Outlook, ACT, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
Optional Components
Digital Telephones
Avaya digital telephones incorporate a sleek design, improved ergonomics, flexibility and enterprise-class voice quality with readily available usability and personalization features. The T3 range of digital Upn telephones provide European style with context sensitive displays and are available in select European countries only. IP Office supports the following digital telephones:
- 2400 Series: 2402, 2410, 2420
- 4400 Series: 4406, 4412, 4424
- 5400 Series: 5402, 5410, 5420
- 6400 Series: 6408, 6416, 6424
- T3 Upn Series: Compact, Classic, Comfort
IP Telephones
Standards-based Avaya IP telephones bring the rich features and functions of Avaya IP Office directly to the desktop, while also supporting desktop applications above and beyond telephony. IP Office support the following IP telephones:
- 4600 Series: 4601, 4602, 4602sw, 4610sw, 4621sw, 4625
- 5600 Series: 5602sw, 5610, 5621
3616/3641/3645 IP Wireless Telephones
IP Wireless telephones that work in conjunction with the Avaya Voice Priority Processor to maintain voice quality over Wireless LANs, and are field-upgradeable through an integrated TFTP client, so handsets can be updated with new protocols, features, and capabilities as they become available.
IP DECT 3701/3711 IP Wireless Telephones
The IP DECT solution delivers the productivity-boosting benefits of IP and wireless communications across multiple offices in a convenient, lightweight handset. It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users. This system also supports users in different offices connected via a WAN. The Avaya IP DECT solution radio fixed part (RFP) or base station connects to the IP Office using an IP protocol based on H.323. Available in select regions.
Analogue Telephones
Avaya analogue telephones combine style, easy-to-use features and quality with reliable performance and convenient functionality. Avaya IP Office supports the 9281, 9330 and 9335 analogue telephones.
Expansion Modules
- IP Office Phone Module - for adding analog extensions
- IP Office Digital Station Module - for adding digital extensions
- IP Office So8 Module (not available in some territories)
- IP Office WAN 3 Module
- IP Office Analog Trunk 16
Trunk Interface Cards
Not all interface cards are available in all regions:
- IP Office Quad BRI
- IP Office PRI E1
- IP Office Dual PRI E1
- IP Office E1R2MFC
- IP Office Dual E1R2MFC
- IP Office PRI T1
- IP Office Dual PRI T1
- IP Office Quad Analog Trunk
Phone Manager Pro and PC Softphone
Powerful IP Office desktop applications, Phone Manager Pro and PC Softphone allow users to control and manage phone calls from a networked Windows desktop.
SoftConsole for Operators/Receptionists
A call handling application for attendants using a Graphical User Interface on a PC-based console and physical phone for the speech path. Provides an easy way to learn and use sophisticated tools in a comfortable environment.
Conferencing Center
The Conferencing Center application adds management through the Scheduler component and audio control for the host through the Web Client component. The Scheduler interface enables conferences to be established, e-mail invitations to be sent, or set up ad hoc. The Web Client enables the host to upload and publish documents and presentations for real-time viewing. The Web Client interface allows the Host to manage the audio portion by controlling who has Speak and Listen privileges or who has Listen only capabilities. It is through the Client interface that the Host can Whisper to a specific individual without disruption to the conference call. Participants can also send messages using the web chat functionality privately to the Host or to all participants.
Embedded Voicemail
An entry-level voicemail application, Embedded Voicemail is available on IP Office Small Office Edition, IP406, and IP Office 500 system. The storage capacity on the Embedded Voicemail cards determines the maximum number of messages the system can store. Currently, IP Office Small Office Edition can accommodate 10 hours of storage; the IP406 and IP Office 500 system can accommodate 15 hours of storage. With the 40 Auto Attendant application, businesses can construct customized automated services so callers can efficiently navigate the system and reach the right person, without the assistance of an operator.
VoiceMail Pro
VoiceMail Pro includes a powerful voice processing system and an easy to use graphical user interface, providing message handling for individuals and groups. Voicemail messages can be incorporated into a user's email mailbox, and with Text To Speech, users can access voice and email messages through the telephone. The VoiceMail Pro application can dial users, internally or externally, to notify them of a voicemail; prompt for a PIN code when changing a Forwarding or Follow Me number from an external telephone; and provide voicemail services to multiple IP Office systems over the LAN, WAN or a Frame Relay network.
Contact Store
The standard Call Recording facilities provided with IP Office and Voicemail Pro can be extended further by using IP Office ContactStore. IP Office ContactStore stores and catalogs recordings so that they are easily accessible for later retrieval.
Interactive Voice Response (IVR) and Text to Speech (TTS)
Automated customized systems allow callers to interact with business information systems, such as account inquiry systems, automated ordering systems and ticket purchasing systems, without waiting for an available agent. Adding a text-to-speech application allows the system to read information back to callers. Used with VoiceMail Pro, text to speech allows roaming employees to listen to emails.
VoiceMail Pro Networked Messaging
By licensing IP Office VoiceMail Pro to support networked messaging, businesses can integrate different voicemail systems across their organization. The networked voicemail systems can pass and deliver messages to a user’s mailbox seamlessly.
Integrated Messaging Pro
This optional application integrates IP Office Voicemail Pro and Microsoft Exchange email systems, allowing users to receive email and voicemail messages in one inbox. Voice messages can be automatically forwarded to an SMTP email server or MAPI compliant email client and synchronized with a Microsoft Exchange email server.
Compact Business Center
Provides overall system performance and basic call center functionality reports for up to three workgroups. Features include quality of service and selected group reports, and simple plug-and-play installation.
Compact Contact Center
A full customer management toolset including real time agent, system, group management, standard and custom reporting; real time tracking and analysis; options for agent connection and remote agent support; and wallboards. Compact Contact Center supports installations of up to 75 agents.
- Features
Conferencing
Avaya IP Office conferencing applications provide a private audio-conference bridge for communicating with a large number of people. The IP Office conferencing capability supports up to 2 conferences with as many as 64 participants on a single conference call (or combinations thereof). Multiple conferences can take place simultaneously. With the Meet-me Conferencing Bridge a PIN number can be added for more secure conferences, requiring participants to input a code before entering the call. The Conferencing Center application adds management through the Scheduler component and audio control for the host through the Web Client component. The Scheduler interface enables conferences to be established, e-mail invitations to be sent, or set up ad hoc. The Web Client enables the host to upload and publish documents and presentations for real-time viewing. The Web Client interface allows the Host to manage the audio portion by controlling who has Speak and Listen privileges or who has Listen only capabilities. It is through the Client interface that the Host can Whisper to a specific individual without disruption to the conference call. Participants can also send messages using the web chat functionality privately to the Host or to all participants.
Employees can cost effectively conduct meetings over the phone and spontaneously collaborate, share information and make decisions creating more effective work practices leading to shorter project times and increased employee productivity. The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers. ROI on IP Office conferencing solutions can be as short as 9-10 weeks, depending on location and provider fees.
Messaging
IP Office offers several messaging applications designed to meet the needs of the business. IP Office VoiceMail Lite, Embedded Voicemail and VoiceMail Pro is available supporting features such as automated attendant, voicemail, unified messaging, e-mail reading, fax routing, Integrated Voice Response (IVR), text-to-speech (TTS), centralized voicemail, and networked messaging. Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone). For users that prefer to have email as their main message store, they can forward their voice messages to their email and collect them via their email account.
Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. Employees stay connected to the business at all times from any location, helping customers reach the right person, extension or department, which can lead to improved customer satisfaction. Employee efficiency and productivity are maximized as calls are appropriately routed and quickly handled during peak call periods.
Networking
Small Community Networking links multiple IP Office systems via a standard data network, providing feature transparency and advanced applications such as centralized voice messaging.
Businesses can extend communications capabilities -- including applications such as messaging -- to remote locations, unify voice communications across multiple sites, or connect branch sites. Networking can cost-effectively enhance the value of existing data network by improving operations, inter-company communications and processes while controlling communications and system management costs.
Phone Manager
Phone Manager is a desktop communications application that is available in three versions: Phone Manager Lite, Phone Manager Pro, and Phone Manager Pro PC Softphone (VoIP mode). The Phone Manager application offers control of the user's telephone from their PC. Phone Manager Lite and Phone Manager Pro are for the user who prefers to access telephony features (making/receiving call, setting up conference calls, speed dials, etc.) through the PC. Phone Manager Pro Telecommuter mode provides the user with the benefits of call control through the Phone Manager Pro application while providing the talk path through an external number (i.e., home number, mobile number). Phone Manager Pro PC Softphone is for anyone who has a laptop and high-speed internet access while traveling or working away from their desk or office. The Phone Manager Pro PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.
Simplifies communications via point-and-click access to commonly used features. The Phone Manager application includes many productivity enhancing capabilities such as a Busy Lamp Field (BLF) and Speed Dials. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. User friendly icons allows regularly called internal and external (work, mobile/cell, home) numbers to be dialed via a single-click. The Busy Lamp Field feature allows you to see at a glance who is available to take a call, who is already on a call, who has forwarded their phone, and who has placed their phone on Do Not Disturb. The Phone Manager application also provides the user with a call history log of calls made, received, and missed which keeps a record of call duration, including time the caller may have been placed on hold, for accurate billing and reconciliation. Phone Manager PC Softphone supports mobile, traveling workers enabling lower long-distance costs. Makes staying in touch with co-workers and customers easier while traveling.
SoftConsole
SoftConsole is the PC based Windows Operator Console for IP Office working with a desktop telephone. Commands and actions are available through menus. Some features can only be used when the right conditions; otherwise, the feature will be "grayed out" until conditions change that allow the feature to be used. Call details include: Calling Name & Number, Called Name & Number, Call Status, Call Duration, and Notes. Areas within the application include: Directory entries, configuration of Script based on Caller ID, Conference Room, Queue and Busy Lamp Field Panel, Held and Parked Calls, Park Slots, and Call History.
SoftConsole has been designed to improve operator service by providing the operator with call information and available call actions to simplify call handling and give the appropriate response to the caller. With this easy to use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner. SoftConsole has many configurable options available to the operator to personalize the look and feel. The Operator can tailor the usability specifically to each their personal preferences.
Computer Telephony Integration (CTI)
CTI allows users to access information in company databases during phone calls. A services representative can automatically receive detailed customer information in a screen-pop on their PC when a customer calls. Employees can also control their phone via a familiar, easy to use GUI. CTI is based on the Telephone Applications Programming Interface standard, which supports Microsoft Windows applications such as Microsoft Outlook.
Through CTI, IP Office can improve employee efficiency and productivity by combining telephone and PC capabilities behind one easy to use GUI. It can enhance customer contacts by providing employees with access to important information.
IP Office Manager System Administration Tool
IP Office Manager is the systems administration tool. Using a Windows Graphical User Interface, Manager provides an intuitive interface for installation, configuration and subsequent moves, additions, and changes. As with all IP Office applications, the Manager is multi-lingual and, coupled with the ability to use the application both locally and remotely, it is possible for an administrator to manage any of their IP Offices from any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator’s level of expertise. The Manager provides remote management facilities and off-line configuration.
By monitoring activity across all locations, businesses can control costs, increase efficiencies and drive improved system performance.
Remote Hot Desking
The ability for a user on one IP Office system to log into any telephone (analog, digital, or IP) on another IP Office system within the Small Community Network.
A user can make and receive calls from any IP Office location as if using their phone at their primary IP Office site. Remote hot desking offers callers and other associates single number access to reach an employee, improves mobility for the employee, and controls costs since privileges and calling restrictions still apply.
SIP Trunks
Session Initiation Protocol trunks.
SIP allows IP Office users to take advantage of new telephony services being offered by Internet Telephony Service Providers. These telephony services can offer substantial savings in comparison to traditional trunks (analog and digital). With IP Office, users, regardless of their phone type, can make and receive calls on SIP trunks. SIP trunks are handled like any other trunk on the IP Office affording the call routing and control needed to manage inbound and outbound calls.
- Technical Specifications
Unit Dimensions
IP406 V2, IP412 and all Expansion Modules
- 17.5 W x 2.8 H x 9.7" D (445 x 71 x 245mm)
- Minimum clearance front and back: 3" (75mm)
IP Office - Small Office Edition
- 10.0 W x 3.0 H x 9.5" D (255 x 76 x 241mm)
- Minimum clearance front and back: 3" (75mm)
IP Office 500
- 17.5 W x 2.9 H x 14.4" D (445 x 73 x 365mm)
- Minimum clearance front and back: 3" (75mm)
Weight
IP Office 500 System Unit
- 7.0lbs/3.2kg
IP406 V2 Control Unit
- 6.7lbs/3.0Kg
IP412 Control Unit
- 6.7lbs/3.0Kg
IP Office - Small Office Edition
- 2.6lbs/1.2Kg
Analog 16 Module
- 6.5lbs/2.9Kg
DS 16 Module
- 6.7lbs/3.0Kg
DS 30 Module
- 7.8lbs/3.5Kg
WAN3 Module
- 6.3lbs/2.8Kg
So8 Module
- 6.3lbs/2.8Kg
Phone 8 Module
- 6.3lbs/2.8Kg
Phone 16 Module
- 6.5lbs/2.9Kg
Phone 30 Module
- 6.94lbs/3.1Kg
Environmental
Temperature
- 32° to 104°F (0° to +40°C). 95% relative humidity, non-condensing.
Interface
DTE Port
- 25 way D-Type female connector, V.24/V.28
- 9 way D-type on IP412, IP406 V2, IP Office 500 and IP Office - Small Office Edition
ISDN Ports
- EU Interfaces:
- BRI: RJ45 sockets. ETSI S/T Interface to CTR3 for Pan European Connection
- PRI E1: RJ45 socket. ETSI S/T Interface to CTR4 for Pan European Connection
- PRI T1/J1: RJ45 socket: FCC Part 68/JATE connection
- USA Interfaces:
- PRI T1 Service: Ground Start (GS) - Default, E&M, 56k data for 5ESS, 56/64/64 restricted for 4ESS
- PRI ISDN Switch support: 4ESS, 5ESS, DMS-100, DMS-250 (includes conformance to ANSI T1.607 and Bellcore Special Report SR4287, 1992)
- PRI ISDN Services: AT&T Megacom 800, AT&T WATS (4ESS), AT&T SDS Accunet 56kB/s and 64kB/s (4ESS), AT&T Multiquest (4ESS)
Analog Trunk Ports
- RJ45 sockets: Loop start/Ground start (regional dependant)
Power Fail Ports
- RJ45 sockets
ISDN Data Rates
- BRI: B-channel 64kbps or 56kbps, D-channel 16kbps
- PRI: B-channel 64kbps or 56kbps, D-channel 64kbps
Analog Phone Ports
- RJ45 sockets
- CLI Schemes: DTMFA, DTMFC, DTMFD, FSK and UK20
- REN: 2 (External Bell via POT port: REN = 1)
- Off Hook Current: 25mA
- Ring Voltage: 40V (nominal) RMS
LAN
- RJ45 sockets. Auto-negotiating 10/100 BaseT Ethernet (10/100Mbps)
WAN
- Small Office Edition: RJ45 Ethernet socket
- IP406 V2 and IP412 (optional on Small Office Edition): 37 way D-Type female sockets. X.21 interface to 2048k bps, V.35 interface to 2048Kbps and V.24 Interface to 19.2Kbps
Audio
- 3.5mm Stereo Jack socket. Input impedance - 10k /channel
- Maximum AC signal - 200mV rms
External Output Port
- 3.5mm Stereo Jack socket. Switching Capacity - 0.7A
- Maximum Voltage - 55V DC. On state resistance - 0.7
- Short circuit current - 1A. Reverse circuit current capacity - 1.4A
Wireless Module
- Small Office Edition only
- 16bit Type II PCMCIA format PC card
- IEEE 802.11b WiFi
Embedded Voice Memory
- Small Office Edition: 64MB Flash memory, 16bit Type II PCMCIA card
- IP406 V2 and IP Office 500: 512MB Compact Flash memory card
- Security
Security Features
Avaya IP Office employs comprehensive security measures including firewall, PAP, CHAP, time profiles, trusted locations and dial back services.
The Remote Access Server (RAS) allows dial-up users to be authenticated using either PAP or CHAP. Once authenticated, a remote user is automatically assigned an IP address to use while connected to the LAN.
Individual profiles and firewalls can be applied to the user restricting access.
For further security and accounting ease, Avaya IP Office can automatically call a user back.
The Remote Administration and Maintenance feature helps reduce the risk of unauthorized access to a company's network.
IP Office has a built-in audit trail that tracks changes to the system configuration, and who has made them. Manager can display the audit trail to assist with problem resolution. The Audit trail records the last 15 changes in the configuration and records many key elements such as: -- Configuration Changed - For configuration changes, the log will report at a high level on all configuration categories (users, hunt group...) that have been changed.-- Configuration Erased-- Configuration merged-- Reboot - user instigated reboot-- Upgrade-- Cold Start-- Warm Start-- Write at HH:MM - This is when the administrator saved the configuration via the schedule option-- Write with Immediate Reboot-- Write with Reboot When Free
To reduce the risk of unauthorized access through Remote Administration and Maintenance, IP Office customers must implement and maintain strict security measures. Without these measures, telephone numbers and access codes can be compromised. Additionally, hackers may obtain access codes and publish such information to other hackers.
It is the customers' responsibility to take appropriate steps to properly implement the security features, administer restriction levels, and control distribution of access codes. Under applicable tariffs, customers will be responsible for payment of toll charges. Avaya cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.
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