Avaya MultiVantage Express
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[edit] Product Name
Avaya MultiVantage Express
[edit] Manufacturer Part Number
MultiVantage Express
[edit] Product Date
circa May 2006
[edit] Product Image
[edit] Manufacturer Provided Specifications and Description
- Overview
Avaya MultiVantage Express is a complete midsize communications solution that integrates powerful applications into an affordable package that's simple to manage and use.
MultiVantage Express builds on the Avaya Communication Manager foundation, integrating messaging, mobility, unified communications, and customer contact applications onto a single S8500 server. With MultiVantage Express, midsize businesses can unify their dispersed and growing workforces, improve collaboration, bolster productivity and enhance customer service—all for a low total cost of ownership.
What's New With This Release
Release 2.0 delivers enhanced applications, improved upgrade paths and lower costs. Release 2.0 is available in all regions except North America on November 5, 2007. It will be available in North America in December 2007.
- Description
MultiVantage Express integrates powerful software onto a single server. Integrated applications include:
- Communication Manager R4
- INTUITY AUDIX 770 R4
- 6-Way Meet Me Conferencing
- Extension to Cellular R7
- Avaya one-X Mobile
- IP Softphone R6
- Call Center
- My Phone
- Follow Me
- Application Enablement Services R4 for CTI
MultiVantage Express is designed for limited IT staffs and budgets. The installation process is guided by a wizard on the install DVD and takes only two hours. A suite of included reports for call logging and call center allows companies to manage their systems efficiently. Web-based self-service applications allow employees to control their extensions and follow-me capabilities, which reduces burden on administrators.
MultiVantage Express scales from 100 to 500 users and up to 10 locations. It has capacity for 240 trunks (150 of which can be IP). Backup and restore capabilities facilitate future upgrades -MultiVantage Express provides an upgrade path to large enterprise communications systems that can provide service to thousands of users.
MultiVantage Express supports both IP and traditional telephony (DCP, analog protocols) so companies can upgrade when the time is right. A number of optional applications deliver sophisticated communications capabilities; these intelligent communications applications include Call Center Elite, Customer Interaction Express, SoftConsole, and video enablement of IP Softphone.
- Benefits
- Complete Communications Solution: Integrates Communication Manager and other powerful Avaya applications to deliver rich capabilities that meet the dynamic needs of midsize businesses.
- Simple to Manage and Use: Installations under two hours, clean management interfaces, reporting, plus user administration tools equate to a superior ease of management and use.
- Low Cost of Ownership: Software bundling, tiered pricing, and software support and upgrade options make MultiVantage Express very affordable. Single-server architecture and simplicity of management and use also keep costs down.
- Investment Protection: Scalability from 100 to 500 users, 10 sites, and 240 trunks give midsize businesses room to grow. Upgrade paths to large enterprise systems that support tens of thousands of extensions give room for explosive growth.
- Outstanding Quality: With MultiVantage Express, businesses get the outstanding reliability of Communication Manager as well as other flagship Avaya applications.
- Components
Included Hardware Components
Servers
S8500 Simplex Media Server, AC power
- The S8500 Media Server, when utilized in MultiVantage Express, operates as the primary server for running the software bundle.
Cabinets
G700 Media Gateway
- S8500C/G700 Bundle: 19-inch 2U chassis, with four Media Module bays, one Avaya P330/C360 expansion module bay, and a bay at the rear of the unit for the Avaya P330 Octaplane® Stacking Fabric.
- Cables: Ground Cable, CLI Cable, Ethernet Cable, DB9 to RJ45 adapter
- Rack Mount Kit: Rack mount kit for 19-inch rack
G650 Media Gateway
- S8500C/G700 Bundle: The G650 Media Gateway is an 8U high (14-inch), 14-slot rack-mounted chassis for TN circuit packs. It ships with a single AC/DC power supply (AC power cord is ordered separately). The cabinet has a backplane design featuring a maintenance bus, for extensive maintenance reporting.
Included Software Components
MultiVantage Express Software Bundle
- MultiVantage Express is sold in two forms, MultiVantage Express Standard and MultiVantage Express Enterprise Edition. Both are sold in bundles based on business size/needs.
Communication Manager 4 MultiVantage Express Software license MultiVantage Express Standard
- 198136 - CM R4 MV EXPRESS 1-5 NEW LIC
- 198137 - CM R4 MV EXPRESS 6-10 NEW LIC
- 198138 - CM R4 MV EXPRESS 11-25 NEW LIC
- 198139 - CM R4 MV EXPRESS 26-50 NEW LIC
- 198140 - CM R4 MV EXPRESS 51-100 NEW LIC
- 198141 - CM R4 MV EXPRESS 101-250 NEW LIC
- 198142 - CM R4 MV EXPRESS 251-500 NEW LIC
MultiVantage Express Enterprise Edition
- 198143 - CMEE R4 MV EXPRESS 1-5 NEW LIC
- 198144 - CMEE R4 MV EXPRESS 6-10 NEW LIC
- 198145 - CMEE R4 MV EXPRESS 11-25 NEW LIC
- 198146 - CMEE R4 MV EXPRESS 26-50 NEW LIC
- 198147 - CMEE R4 MV EXPRESS 51-100 NEW LIC
- 198148 - CMEE R4 MV EXPRESS 101-250 NEW LIC
- 198149 - CMEE R4 MV EXPRESS 251-500 NEW LIC
Optional Components
Introductory Call Center (up to 50 agents)
- Provides all of the ACD functionality required to operate a small call center. It includes basic conditional routing capabilities.
Video-Enabling IP Softphone
- Video-enables IP Softphone so video calls between Softphones and/or Group Video Systems (from Polycom) can be established. This is part of the Avaya Video Telephony Solution.
IP Softconsole
- A software-based attendant console that can be used in both Road Warrior (Voice over IP) and Telecommuter modes.
VPN Phone
- Allows home workers to put their desk phone at home without needing additional security equipment. The built-in VPN client connects to the Avaya Security Gateway on the customer site to create a secure connection. This feature is available on all 462x phones.
- Functional Attributes
Convergence
Communication Manager is designed to provide interconnection of both traditional analog, digital, and IP communication devices in a single communications environment. Enterprises are given maximum flexibility to implement convergence. Communication Manager even allows separation over circuit-switched networks and signaling (call control) over IP networks.
Comprehensive Communications
MultiVantage Express integrates numerous applications to provide midsize businesses a wide range of communications capabilities. Messaging, mobility, conferencing, customer contact, and unified communications applications are all integrated into the solution. These applications enable businesses to connect their disperse and growing workforces, boost collaboration and productivity, and improve customer service.
Investment Protection
MultiVantage Express scales from 100 to 500 extensions, across a maximum of 10 sites. This gives midsize businesses room to grow. Also, with backup and restore capabilities and an upgrade path to large enterprise systems, MultiVantage Express customers can protect their investment as they move from midsize business to large.
Business Continuity for Remote Sites
A variety of functions can be used to provide customers at the branch office uninterrupted communication service. These include:
- Inter-Gateway Alternate Routing (IGAR)
- Locally Sourced Announcements & Music
- Auto Fallback to Primary for H.248 Gateways
- Modem Dial-up for the G350 and G250 Media Gateways
- Standard Local Survivability on the G250 Media Gateways
- Connection Preserving Failover/Failback for H.248 Media Gateways
Ease of Management and Use
MultiVantage Express provides an all-in-one solution by using virtualization technology. This means that many applications can reside on a single server, which simplifies management of the solution greatly. Also, installation wizards, clean management interfaces, and user admin tools make the task of administering MultiVantage Express simple.
Informal Contact Center
Avaya MultiVantage Express provides basic call center functionality as a standard. Optionally, Introductory Call Center software can be purchased to provide conditional routing capabilities for an informal call center. Also included as standard is basic call reporting for both back office and call center environments using the MultiVantage Call Analysis Utility.
- Features
World Class Software Platform
MultiVantage Express is based on Avaya Communication Manager, the facilitator of Intelligent Communications. Communication Manager is the foundation for building complete enterprise communication networks.
Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from under 100 users to as many as 36,000 on a single system and to more than one million users on a single network.
IA770 – Voice and Fax Messaging with Auto Attendant
The Avaya INTUITY™ AUDIX® 770 (IA770) Messaging Application can enhance an enterprise's communication system investments with call answering and messaging capabilities embedded within MultiVantage Express. The IA770 solution delivers voice, fax and text messaging to help improve communications and simplify information exchange within enterprises.
Integrated messaging is the first step to having a unified communications solution. Users can record a spoken message, address it, and then send it to other IA770 voice messaging users. These users can receive the message on their local machine. Fax messages can be received, forwarded, sent, and viewed on the end user's PC using Message Manager. This functionality improves customer service and employee productivity.
Mobility Features
MultiVantage Express is based on Avaya Communication Manager software and provides various options for a mobile workforce. Remote workers (home users, road warriors, traveling executives) can use the IP Softphone (included as standard) with a headset, or they can use the VPN IP Phone if a physical phone on the desk is required. People that are on the road can use Extension to Cellular (included as standard) to have Communication Manager features on their mobile phones using the Avaya one-X Mobile Edition. Specific to MultiVantage Express is the ability for the user to change their Follow Me destination using a web-based interface. On-premise mobility solutions are available using Voice on Wireless LAN or IP DECT.
Access to MultiVantage Express features any time any place bolsters productivity and employee satisfaction. The ability to deploy a mobile workforce with little to no change in feature functionality or user interface eliminates the need for heavy IT support. And flexibility in design allows users to select the appropriate options based on their needs.
My Phone and Follow Me Self-service Tools
One of the ways to improve your management efficiency while maintaining the productivity benefits of the end-point applications is to empower users to manage elements of communications themselves. MyPhone, MultiVantage Express allows the user to change button programming, the display language, and the security code for the endpoint. With Follow Me, user can change their follow me destinations. Both My Phone and Follow Me have web-based interfaces.
These self-service tools decrease the total cost of ownership by reducing the amount of time required by the system administrator to optimize MultiVantage Express to individual users' needs. The tools increase productivity by enabling individuals to manage their own extensions effectively.
Call Reporting and Analysis
All CDR and BCMS data is collected and stored in a database on the server. Using the web-based interface, simple historical reports for regular call accounting or informal call centers can be created. For example, summary reports can provide Agent Summary, Split Summary, Trunk Summary, and VDN Summary. Basic Data Views include Hourly and Daily reports for Agent Data, Split Data, Trunk Data, and VDN Data.
MultiVantage Express provides an easy-to-use interface for basic reporting, delivering initial insight into expenditures for external calls. A graphical display of the reports makes for easy viewing and interpretation. Ultimately, this allows businesses to manage costs.
Self-installing DVD and Wizard-based Implementation
A basic MultiVantage Express system can be up and running in less than two hours. This is achieved with an installation DVD with setup wizards.
Simple implementation reduces installation and project management costs and lets businesses use their highly trained engineers more effectively.
Call Center
Avaya Call Center provides a total solution for an enterprise's sales and service needs.
Call Center is built upon proven and innovative Automatic Call Distribution (ACD) technology that offers a suite of call routing and resource selection capabilities designed to help agents handle calls more effectively. The result: improved call center productivity.
Processor Ethernet - Direct Connect
Prior to Communication Manager 3.1, an S8500 Media Server required a CLAN board in a port network to provide IP connectivity to H.323 endpoints, H.248 gateways, adjuncts, and IP trunks. With Processor Ethernet in Communication Manager all IP-connected devices that required a CLAN can connect to the main server using the PE interface. For larger configurations where traffic exceeds the capacity of the Processor Ethernet interface, or in a configuration where a CLAN is already present, the Processor Ethernet interface can be used in conjunction with one or more CLANs.
Processor Ethernet eliminates the need for a G650 gateway, IPSI and CLAN when connecting H.248 Gateways (G700, G350 and G250) to a S8500 or S8400 Media Server, resulting in reduced footprint and lower cost solution.
Meet-Me Conferencing
Avaya Communication Manager supports meet-me conferencing for up to six parties without the need for additional software or hardware. Available features include far end mute, PIN code access, selective drop and conference display, to name a few. Meet-me conferencing can be available to every individual user on the system. And Expanded Meet-me conference features enable conferences of up to 300 parties.
Meet-me conferencing lowers costs associated with expensive third-party conference services. Impromptu meetings with dispersed employees and partners also boosts collaboration and productivity.
- Technical Specifications
MultiVantage Express is an S8500-based single server solution to primarily address the needs of midsize business. It is based on Avaya Communication Manager software.
Software
Operating System
- Enterprise Linux 4.0
Virtualization Technology
- VMWare GSX version (Future: VMWare Server version)
Scalability
Users and IP Communication Devices per Server
- Maximum of 500 users provided with Telephony, Mobility and Voice Mail functionality. Maximum IP Communication Devices supported per Server is 500 IP stations and 120 IP Trunks.
Trunks
- Maximum of 120 trunks (analog, ISDN and/or IP).
Agents
- Maximum of 50 Deluxe Agents (Elite and/or Advocate agents are not supported).
Number of H.248 Gateways
- If main site is G650, then 3 H.248 gateways.
- If main site is G700, then 4 H.248 gateways.
Servers
Media Servers Supported
- S8500C - with additional RAM, 3.0GB in total is required and is included in the hardware bundle.
Dial Plan Options
Uniform Dial Plan Digit Length
- Uniform Dial Plan digit length can be between 3 and 7 digits; pre populated templates are provided during installation for 4 and 5 digits.
- Reliability and Performance
Reliability Overview
MultiVantage Express configurations are of a Standard Reliability. Remote sites provisioned with H.248 gateways can utilize various resiliency options like modem and WAN back up and Standard Local Survivability (SLS).
- Security
Security Features
Real Time Media & Signaling Encryption protect against IP eavesdropping. Access Security Gateway Malicious Call Tracking Toll Fraud protection Emergency Calling Services (i.e., E911)
Security Issues
For security, Communication Manager supports 911 emergency services, malicious call tracking, and has security features to protect itself from toll fraud.
Administrative logins to Communication Manager can be protected using Access Security Gateway (ASG) embedded security software. Using a Data Encryption Standard (DES)-based encryption algorithm, ASG provides session-based challenge and response technology to secure access to the system administration and maintenance ports and/or logins on Communication Manager. This ASG security mechanism is used for accessing all virtual machines of MultiVantage Express.
Communication Manager media encryption provides a secure solution for environments where enhanced voice privacy over a LAN/WAN is required. The communication device uses the 104-bit Avaya Encryption Algorithm or the Advanced Encryption Standard (AES) to encrypt voice packets. AES is a cryptographic algorithm adopted by the U. S. Government to protect unclassified information. In addition, the signaling channel between the Media Server (media gateway controller) and H.248 Media Gateways are also encrypted.
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