Avaya Quick Edition
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[edit] Product Name
Avaya Quick Edition
[edit] Manufacturer Part Number
Quick Edition
[edit] Product Date
circa 2006 - 2007
[edit] Product Image
[edit] Manufacturer Provided Specifications and Description
- Overview
Avaya Quick Edition is a simple yet sophisticated phone system for small businesses or small branch offices of enterprises. It delivers big business communications capabilities—including a host of call handling and mobility features, voicemail, and auto attendants—to help small offices work more efficiently and serve customers better. With Quick Edition, all the intelligence is built into the phones, simplifying set-up and ongoing management.
What's New With This Release
Release 3.3 incorporates new enhancements aimed at improving customer service capabilities. With Call Pick Up, users are able to receive calls from any Quick Edition phone in the office, increasing the frequency that calls are answered before going to voicemail. HotKey transfer to voicemail allows for calls to be directly and immediately transferred to voicemail. The multi-level auto attendant helps to ensure calls are correctly routed to the right person.
- Description
The IP-based full-featured business communications system builds all the intelligence of a phone system into the phones. This unique and simplified approach eliminates the need for a central server while delivering big business communications capabilities. Quick Edition is easily scalable, too. As you add employees, simply plug more Quick Edition phones into the network and they configure themselves.
- Benefits
- Simplicity - Quick Edition is easy to set up, configure and use. Add phones by simply connecting them to the network and they configure themselves.
- Low Total Cost of Ownership - With no centralized equipment to purchase, set up, or manage, total cost of ownership is lower compared to traditional Key or PBX systems.
- Reduced Calling Costs - Routing voice traffic over a Wide Area Network or the Internet can significantly reduce calling costs.
- High Reliability - Quick Edition's peer-to-peer technology (in which all the phones connect into each other rather than into a central PBX server) eliminates the single point of failure of traditional systems. Each Quick Edition phone backs up the others' features, so if one phone fails the others continue to work.
- Disaster Recovery - The speed and simplicity of set up is valuable in disaster recovery and temporary office environment situations.
- Components
Included Hardware Components
Telephone and End-User Devices
Avaya Quick Edition 4610SW IP Telephone
- Quick Edition software comes preloaded on specially configured 4610SW IP Telephones. Hardware features include:
- 2 Programmable Feature Keys
- Large LCD Graphical Display (10 x 24 Character)
- 2 x 10/100Base-T Ethernet ports
- 4 Application buttons, along bottom of the display
- 9 Fixed feature Keys: Transfer, Redial, Speaker, Mute, Hold, Conference, Voicemail, Drop, Volume +/-
- Requires AC Adapter (700227242) or PoE (Watts @ 48V: Typical - 4, Worst Case - 6)
Avaya Quick Edition 4621SW IP Telephone
- Quick Edition software comes preloaded on specially configured 4621SW IP Telephones. Hardware features include:
- 24 Programmable Feature Keys
- 4 Application buttons, along bottom of the display: Speed Dial, Web Browser, Call Log, Options
- Extra Large, back lit Graphical Display
- 2 x 10/100Base-T Ethernet ports
- 9 Fixed Feature Keys: Transfer, Redial, Speaker, Mute, Hold, Conference, Voicemail, Drop, Volume +/-
- Requires AC Adapter (700227242) or PoE (Watts @ 48V: Typical - 4.9, Worst Case - 6.45)
Optional Components
Avaya G11 PSTN Gateway
- Quick Edition software comes preloaded on the Avaya G11 PSTN Gateway. Hardware features include:
- 4 Analog Loop Start Lines (PSTN) ports
- 10/100Base-T Ethernet port
- External Paging jack - accommodates output to external amplifier with speaker
- Music on Hold jack - takes input from audio source when enabled, music can be played to callers placed on hold
- Analog telephone (Bypass) port - for emergency connection to PSTN
- 12V-1.0A Adaptor (Supplied) or PoE (Watts @ 48V: Typical - 6, Worst Case - 9)
- Grounding connector
Avaya G20 ISDN/BRI Gateway
- Quick Edition software comes preloaded on the Avaya G20 ISDN/BRI Gateway. Hardware features include:
- 2-port (4-channel) connectivity
- Supports both Point-to-Point (DID) and Point-to-Multipoint (MSN) ISDN services
- Support for out/in band DTMF and T.38 fax
- Note: Not yet shipping in South Africa or Singapore (pending country type approvals)
Avaya A10 Analog Telephone Adapter
- The A10 ATA allows up to 4 analog extensions (for POTS phones or fax machines) to be connected to a Quick Edition network.
- Allows up to 4 analog devices (analog phones, fax machines) to be connected to the Quick Edition network
Quick Edition Release 3.1 - CD
- Quick Edition R3.1 media CD contains R3.1 software, documentation, wizards and multi-site provisioning tool in languages: British English, German, Italian, French Canadian, and US English.
SIP Enablement Services (SES) Licenses for Quick Edition
- SES Licenses are required in support of each Quick Edition phone utilizing SES SIP trunks. Volume pricing ranges from $50 to $30. Prices are per Quick Edition phone or gateway.
1151C1 Power Supply
- 1151C1 Power Supply
Cable CAT 5 (RJ45-RJ45) Gray
- Gray Cat 5 Ethernet cable with RJ-45 Connectors.
Avaya C363T PWR
- PoE Switch for IP Connectivity and power.
Extreme Summit 300-24 PoE/WLAN SW
- PoESwitch for IP Connectivity and power.
UPS/Power Supplies
Mid-Span 12-Port SNMP
- 12-port mid-span PoE injector.
Mid-Span 6-Port
- 6-port mid-span PoE injector.
- Features
Sophisticated Voicemail Capabilities
Quick Edition offers a host of valuable voicemail features that drive efficiency and productivity for small businesses. Users can manage messages right on the phone’s display, prioritizing the most important ones. They can listen as messages are being left and interrupt to answer the call. When out of the office, they can check voicemail via the web and get messages in an e-mailbox.
Enhanced voicemail features include:
- Voicemail Backup
- Greetings and Prompts
- Message Waiting Indicator
- Redirect to Specified Extension
- Telephone User Interface
- Visual Voicemail
- Message Monitoring
- Message Sorting
- Callback from Message
- Administration
Helps improve employees' efficiency and productivity, and enhances customer service by enabling staff to stay in close touch with customers.
Multi-Level Automated Attendants
Automated attendants use keypad prompts and recorded messages to allow callers to quickly reach the right person. Quick Edition allows for multiple auto attendants with pre-set or custom recordings. With the push of a button, go from daytime to nighttime settings.
Automated attendants provide call routing, direction, and/or company information to incoming callers. They improve efficiency within the office, enable fast, seamless customer service, and deliver round-the-clock customer care.
Valuable Call Handling Features
Conference up to three people quickly and easily. Prioritize calls with Caller ID. Transfer calls to colleagues with a simple button push. Use 2- to 6-digit dialing for fast call routing. See presence status of colleagues (on the phone, busy, away, etc.) right on the phone’s screen. Additional features include Call Pick Up, Call Forwarding, Call Log, Direct Inward Dial, HotKey Transfer to Voicemail, Company and Personal Directories, Do Not Disturb, Speed Dials, and Multiple Call Appearances.
Delivers a professional image to callers; helps improve efficiency and effectiveness of employees.
One-Number Access for Mobile Workers
Allows individual calls to a Quick Edition phone to be automatically routed to another phone—a cell, another office, or home.
Helps increase accessibility of mobile workers and improve customer service.
PickUp, Park, Page and Retrieve Calls
Call pick up allows a user to pick up a call from any Quick Edition phone in the office. The call park and retrieve feature allows users to park an active call, page to alert someone else to take the call, and allows the call to be picked up from any Quick Edition phone. Quick Edition phones can handle up to 20 parked calls. Each call is given a unique ID and the duration the call has been on hold is presented on the phone's screen.
Ensures that calls are routed quickly and easily around the office, and provides a smooth transition for users who are used to the way key systems operate.
Remote/Teleworker Capabilities
Provides workers at remote locations (like a home) with access to all the features and services available to everyone on the Quick Edition system. (A VPN appliance is required.)
Employees can work from home as though they are in the office, with the ability to answer, transfer, and manage calls without missing a beat, helping to improve customer service. Businesses can expand to hire people outside their local areas.
SIP Enablement Services/Communication Manager Connectivity
This enables a Quick Edition-equipped branch office to connect to headquarters over the WAN. This is an ideal branch solution for an enterprise with a Communication Manager and Converged Communications Server running SIP Enablement Services. Connectivity between SIP Enablement Services/Communication Manager and Quick Edition is based on standard SIP signaling without proprietary extensions. Many features between an enterprise and the Quick Edition system are supported. SIP Enablement Services licenses are required to connect to the Quick Edition system.
Helps reduce Total Cost of Ownership by leveraging existing WAN or Internet connections and reducing the number of PSTN Lines. Leveraging the investment in the headquarters Communication Manager system can provide enterprise-wide dial plan benefits and the extension of many sophisticated features to enhance efficiency in the branch office.
Connection via SIP Service Provider
Quick Edition phones can be connected to the SIP service provider's network directly, or through a Network Address Translation (NAT) device such as a VoIP gateway or router.
Using SIP for calling services can significantly reduce calling costs compared with traditional PSTN lines.
Priority VLAN Tagging for Quality of Service (QOS)
Quick Edition devices support IEEE 802.1p (priority value tagging), within the framework of the IEEE 802.1Q Virtual Bridged Local Area Networks standard. The feature allows the assignment of priority levels to Quick Edition voice and data traffic to ensure QoS at OSI Layer 2. Specifying a priority such as 5 for voice traffic and 3 for data ensures that Quick Edition voice traffic has priority over data.
Prioritizes voice traffic to ensure voice quality.
Multi-site Provisioning Tool
This is a Java-based software application that provides network administrators with tools to configure one or more Quick Edition networks from a central location. Any individual Quick Edition network, subset of selected networks, or all networks added to the Multi-site Provisioning Tool can be configured at once. The Multi-Site Provisioning Tool can also be used to push software upgrades to Quick Edition systems.
Reduces the time and costs required to manage the network and Quick Edition phones by enabling administrators to configure and manage multiple sites from a central location.
- Technical Specifications
Quick Edition is an all-IP telephony solution that distributes intelligence to each of the telephones and gateways on the network, so that no centralized hardware is required.
G11 PSTN Gateway
Analog Ports
- Provides external connectivity for up to 4 loop start central office trunks
- 4 FXO Ports; 1 Analog Telephone (POTS); Bypass Port
Number of Gateways supported
A maximum number of 10 G11 Gateways can be used to provide up to 40 channels.
Network Ports
Connects to the same LAN as the Quick Edition IP phones via an RJ45 connector and runs on a 10/100 Base-T configuration.
Audio Input
Allows a standard audio source such as a radio to be connected for music on hold. Supports a maximum input level of 2 Vrms across an input impedance of 47.0 k ohms through a standard 3.5 mm mini-jack connector.
Paging Outputs
- Allows an external speaker to be connected for audible announcements in areas without a phone
- Provides a maximum output of 1 Vrms across an impedance of 47.0 kohms, an Output impedance is 600 ohms, and connects via a standard 3.5 mm stereo mini-jack connector
PoE or Adapter
Two power options are supported:
- IETF 802.3af Power over Ethernet
- 12 VDC/1A power adapter (optional, included)
Operating Temperature / Humidity
- 32° F to 104° F (0° C to 40° C)
- 10% to 95% non condensing
Storage Temperature / Humidity
- 14° F to 104° F (-10° C to 40° C)
- 5% to 90% non condensing
G20 BRI/ISDN Gateway
BRI Trunks
Gateway supports two BRI trunk connections, each trunk providing 2B+D digital channels.
Number of Gateways supported
A maximum number of 10 G20 Gateways can be used to provide up to 40 channels.
Fax and modem standards supported
- Automatic fax and modem detection
- Codec fallback for modem-bypass
- T.38 Fax-Relay (Gr. 3 Fax, 9.6K, 14.4k)
Voice Processing and Signaling Codecs and Tones Supported
- Voice codecs
- A-Law/µ-Law (64 kbps)
- G.729b (8 kbps)
- Transparent ISDN data
- G.168 echo cancellation
- DTMF detection and generation
- Carrier tone detection and generation
- Silence suppression and comfort noise
- Configurable jitter buffer
- Configurable tones (dial, ringing, busy)
- Configurable transmit packet length
- RTP/RTCP (RFC1889)
- SIPv2
- SIP call transfer, redirect
- Overlap or en-bloc dialing
- DTMF in-band, out-of-band
- Configurable progress tones
Power
G20 is powered by a 5V wall adapter (supplied) and does not support Power over Ethernet.
Regional Availability
G20 Gateway is for use with EMEA and CALA region service provider ISDN/BRI service offers and requires an S/T interface for ISDN/BRI service termination. The G20 Gateway is not yet shipping in South Africa or Singapore (pending country type approvals).
Music on Hold
Unlike the G10, the G20 does not have an input jack for a Music on Hold source. However, Music on Hold is now available as a software download with the current Quick Edition release.
A10 Analog Telephone Adapter
Analog Extensions
Allows up to 4 analog extensions (for POTS phones, fax machines).
Number of A10 ATAs Supported
- A maximum number of 10 A10 ATAs can be used to connect up to 40 analog extensions, each its own extension number
- For every A10 ATA, there must be at least 2 Quick Edition phones in the system
Fax Standards Supported
- G.711 transparent fax
- Fax over IP (FoIP)
- T.38 Fax relay (9.6 k, 14.4 k)
- G.711 Fax-Bypass
Voice Processing and Signaling Codecs and Tones Supported
- Voice CODECS:
- G.711 A-Law/µ-Law (64 kbps)
- G.729b (8 kbps)
- Transparent pass through
- G.168 echo cancellation
- DTMF detection and generation
- Carrier tone detection and generation
- Silence suppression and comfort noise
- Configurable jitter buffer
- Configurable tones (dial, ringing, busy)
- Configurable transmit packet length
- RTP/RTCP (RFC1889)
Power
The A10 ATA is powered by a 12V wall adapter (supplied) and does not support Power over Ethernet.
Regional Availability
The A10 ATA is available in North America, and select countries in the EMEA region. The A10 ATA is not yet shipping in South Africa and Singapore (pending country type approvals).
- Interoperability
Interoperability with Non-Avaya Products
Ethernet Switches & Other Devices
Quick Edition interoperates with a broad range of Ethernet switches and other third party devices. A list of products that have been tested with Quick Edition is available on the support.avaya.com/quickedition web site.
SIP VOIP service providers
Quick Edition is certified for interoperation with the following SIP VOIP service providers:
North America
AGN Networks AT&T
France
KAST
United Kingdom
Voiceflex Gamma Telecom
Germany
QSC
CDR Third Party Software
Proteus Office 5 from CTI Group Revolution Call Accounting from RSI
CallSWEET! from Datel
Contact vendor directly for more information.
Third Party Gateways
Cisco ISR Mediatrix 3000 Quintum Tenor DX
- Reliability and Performance
Reliability Overview
Avaya Quick Edition differs from traditional key or PBX systems in that there is no central server, and so it has no single point of failure. Each Quick Edition phone is backed up by two other phones. So in the unlikely event that a Quick Edition phone should fail, one of the backup phones will forward the call to voicemail or to another extension or phone number set up by the user.
A system with two or more gateways can continue to provide external connectivity as long as at least one gateway functions properly. A system connected to an external SIP service provider or to an Avaya SIP Enablement Server will maintain those external connections as long as a single phone continues to operate.
- Security
Security Features
Regardless of whether the administration computer is connected locally or remotely, a secure connection is provided between the administration computer and the Quick Edition phone through Secure Sockets Layer (SSL) encryption. Password authentication ensures that only authorized users can access system-wide configuration settings.
In addition to the network security provided by the IP network firewall/router on the Ethernet LAN, several levels of security are in place to ensure only authorized access to user options and system options. These include passwords for voicemail and user and system options, as well as encryption for signaling and voice packets.
Security Issues
Any Avaya Quick Edition Telephone or PSTN Gateway can be configured or upgraded through the web-based administration interface, provided that the administration computer has local or remote access to the Quick Edition network through a web browser. Logging in to any of the Quick Edition phones on the network or through the web browser on the administration computer enables provisioning of the entire Quick Edition System. All system changes and updates are automatically communicated to the other Quick Edition phones and PSTN Gateways on the network.
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